Since its launch in 1912, the Gray brand has enjoyed the support of its loyal fans through the ups and downs of the last century.

The Gray Loyalty Club, launched March 1st, is our way of showing our appreciation. All you have to do to start collecting points and redeem for rewards is open an account on ShopGrayTools.com.

How To Collect Points

The new rewards program allows registered customers to earn Gray points for activities performed on ShopGrayTools.com. Currently there are 3 activities users can collect points for:

Opening an account on ShopGrayTools.com has two benefits: it automatically enrolls you in the program, and your account is topped up with 200 points. In addition, you will be able to see your order history, pending orders, and access the Loyalty Panel to check you point balance and redeem them for rewards.

Those of you who already have an account were allocated the 200 points retroactively.

Purchases made on ShopGrayTools.com are awarded  5 points for every dollar spent (before taxes). During the year our members will have the chance to participate in special events, that will allow the collection of Gray points at faster rate. 

Again, we thought about our existing customers who already made purchases online. Although the program was only launched in March, existing customers have been allocated an initial number of points, to reward their past purchases.

Friend referrals are rewarded with 1000 points. These points are allocated when the referred friend makes a minimum $50 purchase on our online store.

The Best Part-The Rewards

Gray points can be redeemed for online discounts.

For example, 2500 points can be redeemed for a $25 discount, while 10 000 points will get you $100 off your next purchase.

Throughout the year we will be adding new and exciting rewards. All members will be notified via email when new limited-time or permanent rewards are available.

Your Questions Answered

For those interested in the program, here is the answer to some questions you might have:

Q: Who can join the Gray Loyalty Club?
A: Anyone with an account on ShopGrayTools.com is automatically enrolled.

Q: How do I earn Gray Points?
A: You can earn Gray Points on purchases you make on ShopGrayTools.com, and other activities, including referring our online store to friends. To see all the ways you can earn points click the *Earn Points* tab in the menu.

Q: What is the Loyalty Panel?
A: Your personalized Loyalty Panel automatically appears once you login to your account. It shows your point balance, how to earn more Gray points and the available rewards.

Q: How do I view my point balance?
A: Your point balance is displayed on every page of ShopGrayTools.com in the top bar once you log in to your account. The Loyalty Panel also shows your point balance in the top left corner.

Q: How do I redeem my points?
A: Click on the*Get Rewards* tab to see the available rewards. If you have enough points, you can redeem them for a reward.

Q: Is there a limit to the number of points I can earn?
A: No. Go ahead and earn as many as you can!

Q: What do the 'approved', 'pending' and 'cancelled' statuses mean?
A: **Approved:** These points can be redeemed on rewards immediately
**Pending:** These points are need to be verified before you can redeem them. The review process takes up to 10 days.
**Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

Q: What happens if a friend I refer cancels or returns their order?
A: Your pending points will be cancelled and removed from your account.

Q: Why did my account balance go down?
A: In most cases, this happens because you or someone you referred, cancelled or returned a purchase. You will be able to track your activity by clicking on the *History* tab in your Loyalty Panel.

Q: I completed an activity but did not earn points!
A: It can sometimes take a few minutes for us to process your activity and update your points.

Q: Can I use my points during checkout?
A: Not directly. You will have to redeem your points for a voucher, which can then be applied during checkout. To see how you can use your points, click on the *Get Rewards* tab in your Loyalty Panel. You can only use a single voucher per purchase.

Q: Can I combine discount codes at checkout?
A: You will be able to use only one discount code per order.
 
Q: Can points be transferred to someone else?
A: The points you earned cannot be transferred to a different account.

Q: Can I earn points shopping elsewhere?
A: You will earn points only for purchases made on ShopGrayTools.com

Q: How do I leave the program?
A: If you no longer wish to earn points, please contact us at info@graytools.com and ask for your account to be deleted. Any points you have accumulated will be lost. Any points earned cannot be transferred prior to account termination.

Q: What happens if I leave and decide to join again?
A: Just contact us at info@graytools.com and we will re-enroll you. However, your point total will begin from zero.

Q: Where can I report a problem or give feedback?
A: Please contact us at info@graytools.com