Warranty and Returns

Limited Lifetime Warranty

We stand behind the quality of the products we manufacture & redistribute. In the unlikely event a product fails, warranty will be granted quickly and unconditionally, providing the products were used for the application intended. Products used inappropriately or not maintained properly will not be considered for warranty.

No warranty consideration can be made if the initial inspection shows that the product has been:

Products such as ratchets, flex handles, pullers, universal joints, and adjustable wrenches require periodic maintenance and repair. When a product needs repair due to normal wear and tear, the repair will be at the customer’s expense.

Products that carry a limited warranty:

Torque Wrenches & multipliers

Precision Measuring Tools (1 Year limited)

Toolboxes

Spartan Series Hoists (2 Year limited)

Non-Warranty Items:

Due to the nature of the product, the following items are not warranted:

Please keep your proof of purchase records, which will be required for warranty.

Gray Tools Canada will be the sole authority in evaluating the products and determining warranty claims and will be glad to replace products qualifying for warranty received prepaid. Gray Tools Canada shall not be liable for any damage or injury due to product failure.

If your product qualifies for warranty call our Customer Service department at 1-800-567-0518 for a warranty inspection number and ship the tool prepaid to one of the following address:

Gray Tools Canada Inc.

299 Orenda Road

Brampton, Ontario, L6T 1E8

Product Returns

If an item hasn't met your expectations you can return it within 30 days from the date of purchase.The merchandise must be in like new saleable condition, in the original packaging. 

You will receive a full refund within 7-14 business days after placing the return package in the mail. Return shipping costs will be refunded only if the return was the results of our error.

Clearance, obsolete or discontinued items cannot be returned.

Please call our Customer Service department at 1-800-567-0518 for detailed shipping instructions for returned goods.